Privacy policy

Privacy Policy

Last Updated: April 14, 2026

Introduction

Welcome to Preetier ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website preetier.com and make purchases from us. Please read this policy carefully.

Information We Collect

Personal Information you provide:

  • Full name, email address, phone number
  • Billing and shipping address
  • Payment information (processed securely via payment gateways; we do not store card details)
  • Account login credentials (if you create an account)
  • Communications you send us (emails, chat messages, reviews)

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent, referring URLs
  • Cookies, pixels, and similar tracking technologies
  • Purchase history and browsing behaviour on our site

How We Use Your Information

  • To process and fulfil your orders, including shipping and delivery
  • To send order confirmations, invoices, and shipping updates
  • To provide customer support and respond to enquiries
  • To personalise your shopping experience
  • To send promotional emails and offers (only if you have opted in)
  • To detect, prevent, and address fraud or security issues
  • To comply with legal obligations under Indian law
  • To improve our website, products, and services through analytics

Cookies & Tracking Technologies

We use cookies to enhance your experience. Types of cookies we use:

  • Essential cookies – Required for the website to function (e.g., cart, checkout)
  • Analytics cookies – Help us understand how visitors use our site (e.g., Google Analytics)
  • Marketing cookies – Used to show relevant ads (e.g., Meta Pixel, Google Ads)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing Your Information

We do not sell your personal data. We may share your information with:

  • Payment gateways (e.g., Razorpay, PayU) to process transactions securely
  • Shipping & logistics partners (e.g., Shiprocket, Delhivery) to fulfil orders
  • Marketing platforms (e.g., Google, Meta) for advertising, subject to their privacy policies
  • Legal authorities when required by law, court order, or government regulation
  • Service providers who assist in operating our website under strict confidentiality agreements

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian law. Order data is typically retained for 7 years for tax and legal compliance.

Your Rights (Under India's DPDP Act, 2023)

As an Indian resident, you have the right to:

  • Access – Request a copy of the personal data we hold about you
  • Correction – Request correction of inaccurate or incomplete data
  • Erasure – Request deletion of your personal data (subject to legal obligations)
  • Withdraw Consent – Withdraw consent for data processing at any time
  • Grievance Redressal – Lodge a complaint with our Grievance Officer

To exercise any of these rights, contact us at connect@preetier.com.

Grievance Officer

In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

Name: Preet Chakrawarti Email: connect@preetier.com Response Time: Within 30 days of receiving your complaint

Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and access controls to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such data, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

Contact Us

For any questions, concerns, or requests regarding this Privacy Policy: Email: connect@preetier.com Website:https://preetier.com